By industry
A virtual worker for clinics, salons and studios
A practice or salon works with people, and the phone and messages about appointments interrupt that work. Some clients do not turn up, and an empty slot cannot be sold afterwards. Staff answer messages in the morning and evening instead of attending to the people in the room.
A virtual worker takes over appointments and reminders in written channels. It does not touch clinical and professional matters: people do those.
You see the savings range straight after the questions; we only ask for contact details for the full summary. No obligation. After the assessment you can request a 30-minute meeting.
What a virtual worker takes over
Replies to appointment enquiries
Replies to messages and emails by suggesting free appointments from a calendar you open to it, or sends you the enquiry for confirmation.
Reminders before appointments
Sends a reminder and instructions before the appointment, with the option to confirm or cancel, to reduce the number of no-shows.
Waiting list
When an appointment is cancelled, offers it to people on the waiting list in the order you set.
Replies to common questions
Answers questions about opening hours, the price list for services and how to prepare for the visit from your instructions.
Passing on what needs a person
Anything clinical, urgent or unusual it passes to staff straight away, with a short summary of the message.
What getting started looks like
This is the order of the steps. We agree the exact schedule and timings at the meeting, once we know your work.
- 1
We start with one channel
Usually it is email or messages on one platform, with the most common questions about appointments.
- 2
We agree what the worker never does
Together we write down a list of topics that are always passed on: symptoms, test results, therapy, emergencies.
- 3
Appointments with your confirmation
At first, staff confirm the suggested appointments. Once they pass without corrections, you can allow simple appointments to be booked on its own.
- 4
Reminders and the waiting list
Then we switch on reminders and the waiting list, because they need access to client data.
What we need from you
- access to the appointment calendar or a spreadsheet of free appointments
- a list of services with their duration and price
- instructions for clients before the visit and your cancellation rules
- a list of topics that are always passed on to staff
- access to the channels where clients write
What a virtual worker does not do
- It does not give medical advice, diagnoses or opinions on therapy.
- It does not interpret test results and does not answer clinical questions.
- It does not handle emergencies; it passes such messages to staff immediately.
- It does not take phone calls; it works in written channels.
Frequently asked questions
What about patients' health data?
Health data is a special category of personal data. Before we start, we agree which data the worker sees at all, and where possible we limit it to appointments and contact details. Processing is aligned with the GDPR.
Does the worker give advice to patients?
No. It does not give diagnoses, does not interpret test results and does not answer professional questions. It passes such questions to staff.
Can the worker reduce the number of no-shows?
A reminder with the option to confirm or cancel helps keep an appointment from being lost without notice, and a waiting list lets someone else take it. The exact effect depends on your clients and we do not promise it in advance.
Does the worker call clients or answer the phone?
No. It works in written channels: email, messages and forms. If you are interested in the phone as well, ask about it at the meeting.
An estimate now, a clear figure for management.
The assessment shows the range of hours and money your company could get back. If it makes sense, the next step is a 30-minute meeting. You get the price and timeline there, once we know your work.
Start the assessmentUpdated 6 November 2026.