By industry

A virtual worker for hospitality and tourism

A guest asking about a free date usually asks in several places and books with whoever replies first. Enquiries arrive by email, by message and through booking platforms, while the people who should reply are serving guests or are off duty. The reply comes the next day, when the guest has already booked elsewhere.

A virtual worker replies to enquiries straight away, in the evening and at weekends too, from the information you give it. Anything outside what has been agreed, it passes to your staff.

Start the assessment

You see the savings range straight after the questions; we only ask for contact details for the full summary. No obligation. After the assessment you can request a 30-minute meeting.

What a virtual worker takes over

  • Replies to accommodation and table enquiries

    Answers an enquiry from your data: price, terms, what is included, directions. It checks availability using the access you give it, or sends you the enquiry for confirmation.

  • One view across several channels

    Brings enquiries from email, messages and forms into one place, where access to those channels is possible, so that nothing is left unanswered.

  • Confirmations and instructions before arrival

    Sends the booking confirmation and the arrival instructions: address, parking, check-in, house rules.

  • Group and event enquiries

    For group enquiries, collects the necessary details (number of people, date, wishes) and prepares a draft quote that you approve.

  • Draft replies to reviews

    For guest reviews, prepares a draft reply in your tone. You publish it.

What getting started looks like

This is the order of the steps. We agree the exact schedule and timings at the meeting, once we know your work.

  1. 1

    We start with the most common questions

    We collect the questions guests keep asking and your standard answers, from breakfast to cancellation terms.

  2. 2

    Replies go for review

    First the worker prepares replies and you approve them. That way you see what it says and how.

  3. 3

    On its own for the simple things

    For questions with no exceptions, such as opening hours or directions, you can allow sending on its own. Everything else goes for approval.

  4. 4

    We add channels and confirmations

    Once the first channel is under control, we connect the next one and switch on confirmations and instructions before arrival.

What we need from you

  • your price list, terms, cancellation periods and rules (house rules, breakfast, parking)
  • access to email and the channels where guests write
  • a way to check availability (calendar, spreadsheet or booking system)
  • a list of exceptions that only staff decide
  • the tone you use with guests and the languages you write in

What a virtual worker does not do

  • It does not change availability or prices in the booking system without your approval.
  • It does not promise exceptions, discounts or free upgrades.
  • It does not handle complaints; it passes them to staff.
  • It does not take phone calls; it works in written channels.

Frequently asked questions

Can the worker confirm a booking?

If you give it access to the calendar or the booking system and allow confirming, it can. Until you allow it, it prepares a confirmation that you approve.

Does the worker reply to guests in several languages?

We agree the languages before we start, based on the languages your guests write in. The first replies in each language are reviewed by someone who understands that language.

Does the virtual worker work with Booking and similar platforms?

That depends on whether the platform allows access to messages and in what way. We check this before we agree anything, and until then we do not promise a connection.

What if a guest has a special request?

The worker recognises requests outside what has been agreed and passes them to staff with a short summary. It does not decide on exceptions.

An estimate now, a clear figure for management.

The assessment shows the range of hours and money your company could get back. If it makes sense, the next step is a 30-minute meeting. You get the price and timeline there, once we know your work.

Start the assessment

Updated 6 November 2026.