By industry
A virtual worker for IT firms and support teams
In IT firms the same requests keep coming back: an access reset, the same question about settings, the same error at different clients. The solution often exists, but it lives in one colleague's head or in a closed ticket that nobody can find.
A virtual worker takes over sorting and recurring replies and turns solved tickets into documentation. Engineers stay on the requests that need expertise.
You see the savings range straight after the questions; we only ask for contact details for the full summary. No obligation. After the assessment you can request a 30-minute meeting.
What a virtual worker takes over
Sorting tickets
Classifies a new request by type and urgency according to rules we agree, and assigns it to the right person or queue.
First reply to recurring requests
For requests with a known solution, prepares a reply from your documentation and earlier tickets. You can approve the reply or allow sending on its own for clearly defined types.
Documentation from closed tickets
Writes draft knowledge base articles from solved tickets, so that knowledge is not lost when someone goes on leave or leaves the company.
Status updates for clients
From the state of the tickets, compiles a weekly or monthly overview for the client: what has been solved and what is waiting.
Draft quote for a project
From the project description and your earlier quotes, assembles a draft quote with a list of assumptions and open questions.
What getting started looks like
This is the order of the steps. We agree the exact schedule and timings at the meeting, once we know your work.
- 1
We start with tickets
We take sorting first, because it changes nothing at the client and you can see straight away if the worker gets it wrong.
- 2
We learn from your history
The worker reads closed tickets and the documentation you open to us, so that it answers from your solutions, not from generic advice.
- 3
Replies with approval
Draft replies go for review. Once a certain type of request passes without corrections, you can decide that it sends them itself.
- 4
Knowledge base and reports
Then we add article writing and status updates for clients.
What we need from you
- access to the ticketing system or shared inbox, within an agreed scope
- existing documentation and knowledge base
- rules for sorting and priorities
- a list of requests the worker must never handle on its own
- a person who reviews replies
What a virtual worker does not do
- It has no access to clients' production systems and does not change configuration or code.
- It does not close a ticket without a person's check, except for the types you have explicitly allowed.
- It does not assess security incidents; it passes such requests on immediately.
- It does not promise resolution times on your behalf.
Frequently asked questions
Does the virtual worker solve technical problems?
It does not solve them on the systems. It recognises requests with a known solution and prepares a reply from your documentation. Anything that needs investigation or a change on a system goes to your engineers.
What about clients' confidential data?
The scope of access is agreed before we start and limited to what the work needs. Client data stays in your systems as far as possible, and processing is aligned with the GDPR.
Can the worker write documentation instead of the engineer?
It writes draft articles from solved tickets. An engineer reviews and corrects them before they are published, because only the engineer knows whether the solution is correct and generally applicable.
Do we need a new ticketing tool?
Not necessarily. The worker runs alongside the system you already have, if it allows access or export. What exactly we can connect, we check at the meeting.
An estimate now, a clear figure for management.
The assessment shows the range of hours and money your company could get back. If it makes sense, the next step is a 30-minute meeting. You get the price and timeline there, once we know your work.
Start the assessmentUpdated 6 November 2026.