By industry

A virtual worker for transport and logistics

In transport, time is lost on documents and questions. Every shipment needs its transport documents put together, and clients call and write to find out where the goods are. Each such call interrupts a dispatcher who is dealing with something more urgent.

A virtual worker takes over the documents and the status replies. Dispatchers still decide on routes, vehicles and drivers.

Start the assessment

You see the savings range straight after the questions; we only ask for contact details for the full summary. No obligation. After the assessment you can request a 30-minute meeting.

What a virtual worker takes over

  • Preparing transport documents

    From the order data, prepares draft transport documents, for example a CMR, which a staff member checks and signs.

  • Replies on shipment status

    Answers the question of where a shipment is from the tracking data and statuses you give it, and when there is no data, it says so.

  • Enquiries to carriers and subcontractors

    Prepares requests for free capacity and prices and brings the replies into a comparison table.

  • Archive by order

    Links incoming documents, such as proof of collection and delivery, to the order and flags when something is missing for invoicing.

  • Invoicing preparation

    From the order and the attached documents, assembles a list of items for the invoice, with deviations flagged.

What getting started looks like

This is the order of the steps. We agree the exact schedule and timings at the meeting, once we know your work.

  1. 1

    We start with status or documents

    We pick what takes more of your time today: phone and email questions about shipments, or preparing documents.

  2. 2

    We connect the data sources

    We agree where the worker reads statuses and orders from: your software, a spreadsheet or the carriers, depending on what you can open up.

  3. 3

    Checking with dispatchers

    The first replies and documents go to a dispatcher for checking. That shows straight away where the data does not match.

  4. 4

    Orders and documents expand

    Once the first part works, we add the archive and invoicing preparation.

What we need from you

  • access to orders or an export of orders (software or spreadsheet)
  • a source of shipment status data
  • templates of your transport documents
  • a list of carriers and subcontractors with contacts
  • a person who signs documents

What a virtual worker does not do

  • It does not assign drivers, vehicles or routes.
  • It does not change orders and does not promise delivery dates.
  • It does not file customs or other official declarations.
  • It does not send documents or invoices without a check by a person you name.

Frequently asked questions

Does the worker know where a shipment is?

It knows as much as the data it receives: if you give it access to a tracking source or to the status in your software, it reports what is written there. If there is no data, it says so and passes the question to the dispatcher.

Can the worker fill in a CMR?

It can prepare a draft from the order data. A staff member checks and signs it, because a CMR is an official document.

Does the worker reply to clients instead of the dispatcher?

Only to questions about status and documents, and only from the data it has. Questions about changes, delays and damage it passes to the dispatcher.

Do we need special tracking software?

No. The worker reads what you already have, for example your software or an order spreadsheet. What can be connected, we check at the meeting.

An estimate now, a clear figure for management.

The assessment shows the range of hours and money your company could get back. If it makes sense, the next step is a 30-minute meeting. You get the price and timeline there, once we know your work.

Start the assessment

Updated 6 November 2026.